Adult Safeguarding

Safeguarding Adults Policy  

Contents  

Safeguarding Policy Statement 2 Procedures: 

1. Complaints, concerns and allegations 4 2. Responding to a Disclosure of Abuse 5 3. Signs and Indicators of Abuse and Neglect 6 4. Consent 7 5. Useful Contacts 9 Supporting Documents  

Safeguarding Adults Flowchart 10 Capacity – Guidance on Making Decisions 11 Incident Report Form 13 Guidance on Types of Harm 15

Guidance on Consent and Information Sharing 17

Safeguarding Adults Policy  

Introduction  

Falmouth Golf Club Golf Club, Swanpool Road, Falomouth, TR11 5BQ  

Falmouth Golf Club is committed to creating and maintaining a safe and positive environment for all  individuals involved in golf.  

Safeguarding duties apply to an adult who:  

 Has needs for care and support (whether or not the local authority is meeting any of those  needs) and;  

 Is experiencing, or is at risk of, abuse or neglect; and;  

 As a result of those care and support needs is unable to protect themselves from either the risk  of, or the experience of, abuse or neglect.  

Principles in relation to adults at risk  

The Care and Support Statutory Guidance Section 14.13 sets out the following six key principles  which underpin all adult safeguarding work:  

 Empowerment: People being supported and encouraged to make their own decisions and  informed consent.  

 Prevention: It is better to take action before harm occurs.  

 Proportionality: The least intrusive response appropriate to the risk presented.   Protection: Support and representation for those in greatest need.  

 Partnership: Local solutions through services working with their communities. Communities have  a part to play in preventing, detecting and reporting neglect and abuse.  

 Accountability: Accountability and transparency in delivering safeguarding.  

Making safeguarding personal is the concept that adult safeguarding should be person led and  outcome focused. It engages the person in a conversation about how best to respond to their  safeguarding situation in a way that enhances involvement, choice and control. As well as improving  quality of life, well-being and safety.  

Wherever possible discuss safeguarding concerns with the adult to get their view of what they  would like to happen and keep them involved in the safeguarding process, seeking their consent to  share information outside of the organisation where necessary.  

The principles of the Mental Capacity Act 2005 (MCA) state that every individual has the right to  make their own decisions and provides the framework for this to happen.  

In addition, Falmouth Golf Club recognises the following principles which underpin our work with all  groups and individuals who may have additional needs for support and protection:  

 It is every adult’s right to be protected from abuse irrespective of their age, gender identity, faith  or religion, culture, ethnicity, sexual orientation, background, economic position, marital status,  disability or level of ability. 

Falmouth Golf Club Golf Club, Swanpool Road, Falomouth, TR11 5BQ  

 All staff and volunteers share the responsibility for the protection of adults at risk and will show  respect and understanding for their rights, safety and welfare.  

 The additional vulnerability of disabled adults (including those with invisible disabilities, learning  and communication differences) is recognised.  

 Allegations of abuse or concerns about the welfare of any adult will be treated seriously and will  be responded to swiftly and appropriately.  

 Falmouth Golf Club recognises the role and responsibilities of the statutory agencies in  safeguarding adults and is committed to complying with the procedures of the Local Safeguarding  Adults Boards.  

 Confidentiality will be maintained appropriately at all times and the adult’s safety and welfare  must be the overriding consideration when making decisions on whether or not to share  information about them.  

 Falmouth Golf Club will support all adults to understand their roles and responsibilities with  regards to safeguarding and protecting adults at risk, including the responsibility to report all  concerns in line with Falmouth Golf Club safeguarding adults policy and procedures.  

 All participants involved in golfing activities have the right to be listened to with respect and to be  heard.  

Guidance and legislation  

The practices and procedures within this policy are based on the principles contained within the UK  and legislation and Government Guidance and have been developed to complement the Safeguarding  Adults Boards policy and procedures, and take the following into consideration:  

 The Care Act 2014  

 The Protection of Freedoms Act 2012  

 Domestic Violence, Crime and Victims (Amendment) Act 2012  

 The Equality Act 2010  

 The Safeguarding Vulnerable Groups Act 2006  

 Mental Capacity Act 2005  

 Sexual Offences Act 2003  

 The Human Rights Act 1998  

 The Data Protection Act 2018 

Falmouth Golf Club Golf Club, Swanpool Road, Falomouth, TR11 5BQ  

Responsibilities and implementation  

Falmouth Golf Club will seek to promote the principles of safeguarding by:  

 Reviewing Falmouth Golf Club policy and procedures every three years or whenever there is a  major change in legislation.  

 Giving guidance on appropriate recruitment procedures to assess the suitability of volunteers and  staff working with vulnerable groups.  

 Following procedures to report welfare concerns and allegations about the behaviour of adults  and ensure that all staff, volunteers, parents and participants, including children, are aware of  these procedures.  

 Directing club staff, volunteers & coaches to appropriate safeguarding training and learning  opportunities, where this is appropriate to their role.  

1. Complaints, concerns and allegations  

1.1 As a player, parent, carer, member of staff or volunteer you may be concerned about the  welfare of an adult, become aware that abuse or poor practice is taking place, suspect abuse  or poor practice may be occurring or be told about something that may be abuse or poor  practice. These concerns should be brought to the attention of the England Golf Lead  Safeguarding Officer without delay. 

1.2 The person reporting the concern is not required to decide whether abuse has occurred,  but simply has a duty to pass on their concerns and any relevant information tel: 01526  351824. All concerns will be treated in confidence. Details should only be shared on a ‘need  to know’ basis with those who can help with the management of the concern.  

1.3 Concerns will be recorded on an Incident Report Form and sent to England Golf Lead  Safeguarding Officer and retained confidentially. The Lead Safeguarding Officer will assist  with completion of this form if required, tel 01526 351824.  

1.4 Falmouth Golf Club will work with England Golf, counties and other external agencies to  take appropriate action where concerns relate to potential abuse or serious poor practice.  Falmouth Golf Club disciplinary procedures will be applied and followed where possible.  

1.5 Safeguarding adults at risk requires everyone to be committed to the highest possible  standards of openness, integrity and accountability. Falmouth Golf Club supports an  environment where staff, volunteers, parents/carers and the public are encouraged to raise  safeguarding concerns. Anyone who reports a legitimate concern to the organisation (even  if their concerns subsequently appear to be unfounded) will be supported. All concerns will  be taken seriously.

Falmouth Golf Club Golf Club, Swanpool Road, Falomouth, TR11 5BQ  

1.6 It is important when considering your concern that you also consider the needs and wishes  of the person at risk. 

2. Responding to disclosure of abuse  

2.1 If an adult indicates that they are being abused the person receiving the  information should:  

 Stay Calm  

 Listen carefully to what is said, allowing the adult to continue at their own pace, and take it  seriously.  

 Explain that it is likely the information will have to be shared with others- do not promise to  keep secrets.  

 Keep questions to a minimum, only ask questions if you need to identify/ clarify what the  person is telling you. Take care to distinguish between fact, observation, allegation and  opinion. It is important that the information you have is accurate.  

 Reassure the person that they have done the right thing in revealing the information.   Ask them what they would like to happen next.  

 Explain what you would like to do next and ask if they are happy for you to share the  information in order for you to help them. As long as it does not increase the risk to the  individual, you should explain to them that it is your duty to share your concern with your  Lead Safeguarding Officer.  

 Record in writing what was said using the adult’s own words as soon as possible  2.2 DO NOT:  

 Dismiss the concern.  

 Panic or allow shock or distaste to show.  

 Probe for more information than is offered.  

 Make promises that cannot be kept.  

 Conduct an investigation of the case.  

 Make negative comments about the alleged perpetrator.  

If the matter is urgent and relates to the immediate safety of an adult at risk then contact the police  immediately. Complete and Incident Form and copy it to the England Golf Lead Safeguarding Officer  within 24 hours. 

Falmouth Golf Club Golf Club, Swanpool Road, Falomouth, TR11 5BQ  

3. Signs and indicators of abuse and neglect  

3.1 Abuse can take place in any context. Abuse may be inflicted by anyone. Players, members,  staff, volunteers or coaches may suspect that an adult is being abused or neglected outside  of the club setting. There are many signs and indicators that may suggest someone is being  abused or neglected, these include but are not limited to:  

 Unexplained bruises or injuries – or lack of medical attention when an injury is present.   Person has belongings or money going missing.  

 Person is not attending / no longer enjoying their sessions.  

 Someone losing or gaining weight / an unkempt appearance. A change in the behaviour or  confidence of a person.  

 Self-harm.  

 A fear of a particular group or individual.  

 They may tell you / another person they are being abused – i.e. a disclosure.  4. Consent  

4.1 The Care Act 2014 statutory guidance advises that the first priority in safeguarding should  always be to ensure the safety and well-being of the adult.  

4.2 Adults have a general right to independence, choice and self-determination including control  over information about themselves.  

4.3 Falmouth Golf Club does not expect staff, coaches or volunteers to support an adult who is  felt to be vulnerable or at risk through their decision making process but expects them to  inform England Golf without delay so that they can clearly define the various options to help  support the adult at risk to make a decision about their safety. As long as it does not  increase the risk to the individual, it should be explained to them that it is their duty to  share their concern with the England Golf Lead Safeguarding Officer. Consent is not  required to seek guidance or share information with the National Governing Body.  

4.4 Adults may not give their consent to the sharing of safeguarding information outside of the  organisation for a number of reasons. For example, they may be unduly influenced, coerced  or intimidated by another person, they may be frightened of reprisals, they may fear losing  control, they may not trust social services or other partners or they may fear that their  relationship with the abuser will be damaged. Reassurance and appropriate support may help  to change their view on whether it is best to share information.  

4.5 Those seeking to support the adult should consider the following:  

 Explore the reasons for the adult’s objections – what are they worried about?   Explain the concern and why you think it is important to share the information 

Falmouth Golf Club Golf Club, Swanpool Road, Falomouth, TR11 5BQ  

 Tell the adult with whom you may be sharing the information with and why  

 Explain the benefits, to them or others, of sharing information – could they access better  help and support?  

 Discuss the consequences of not sharing the information – could someone come to harm?  

 Reassure them that the information will not be shared with anyone who does not need to  know  

 Reassure them that they are not alone and that support is available to them.  

4.6 If the adult continues to refuse intervention to support them with a safeguarding concern, or  requests that information about them is not shared with other safeguarding partners their  wishes should be respected.  

4.7 However, there are a number of circumstances where those seeking to support the adult  can reasonably override such a decision, including but not limited to:  

 It appears that the adult lacks the mental capacity to make that decision (this must be  properly explored and further guidance should be sought from the England Golf Lead  Safeguarding Officer)  

 Emergency or life-threatening situations may warrant the sharing of relevant information with  the emergency services without consent  

 Other people are, or may be, at risk, including children  

 A serious crime has been committed / may be prevented  

 Individuals in a Position of Trust are implicated  

4.7.1 In such circumstances, it is important to keep a careful record of the decision-making  process and guidance should be sought from the England Golf Lead Safeguarding Officer.  Legal advice will be sought where appropriate. If the decision is to take action without the  adult’s consent, then unless it is unsafe to do so, the adult should be informed that this is  being done and of the reasons why. 

Falmouth Golf Club Golf Club, Swanpool Road, Falomouth, TR11 5BQ  

5. Useful Contacts  

England Golf Useful Contacts  

Name Address Number and email  

Lead Safeguarding  

Officer 

England Golf 

National Golf Centre  

The Broadway  

Woodhall Spa  

Lincolnshire  

LN10 6PU 

01526 351824 

safeguarding@englandgolf.org 

Local Contacts  

Name Address Number and email  

Cornwall County  Council – Safeguarding  Adults  

0300 1234 131 

https://www.cornwall.gov.uk/health and-social-care/adult-social care/safeguarding-  

National Contacts  

Name Website Number and email  
Ann Craft Trust - Safeguarding Adults in  Sport and Activity  

www.anncrafttrust.org 0115 951 5400 

Ann-Craft Trust@nottingham.ac.uk 

Samaritans 01522 782333

Falmouth Golf Club Golf Club, Swanpool Road, Falomouth, TR11 5BQ  

Safeguarding Adults Flowchart  

What to do if you have a concern about an adult?  

You have a concern about an adult based on observations,  disclosure or an allegation  

If there is an immediate risk and you  

If there is not an  

need to ensure the immediate safety or  

immediate risk  

medical welfare of an adult  

Call 999 or 101 for an or the police 

Where possible discuss your concerns with the adult.  Inform that you will have to share them with your Club Welfare Officer* 

The Club Welfare Officer should contact England Golf Lead Safeguarding Officer and give full details of the concerns.  

Telephone England Golf Safeguarding Department on 01526 351824. 

If the decision is to make a safeguarding referral to the Local Authority, the adult’s consent should be sought wherever possible. However, if they remain at risk or others are at risk of harm you will need to report it without their consent if necessary

Remember  

It is not your duty to investigate concerns about an adult but do not ignore  them – talk to the adult if possible and get in touch with someone within  your organisation or the local authority for advice.  

* If for any reason a Club Welfare Officer is not in post or is unavailable a  

principle of least delay is important. Please contact the England Golf Lead  Falmouth Golf Club Golf Club, Swanpool Road, Falomouth, TR11 5BQ  

Safeguarding Officer  

Capacity – Guidance on Making Decisions  

The issue of capacity or decision making is a key one in safeguarding adults. It is useful for  organisations to have an overview of the concept of capacity.  

We make many decisions every day, often without realising. We make so many decisions that it’s  easy to take this ability for granted.  

But some people are only able to make some decisions, and a small number of people cannot make  any decisions. Being unable to make a decision is called “lacking capacity”.  

To make a decision we need to:  

 Understand information  

 Remember it for long enough  

 Think about the information  

 Communicate our decision  

A person’s ability to do this may be affected by things like learning disability, dementia, mental health  needs, acquired brain injury, and physical ill health.  

The Mental Capacity Act 2005 (MCA) states that every individual has the right to make their own  decisions and provides the framework for this to happen.  

The MCA is about making sure that people over the age of 16 have the support they need to make  as many decisions as possible.  

The MCA also protects people who need family, friends, or paid support staff to make decisions for  them because they lack capacity to make specific decisions.  

Our ability to make decisions can change over the course of a day.  

Here are some examples that demonstrate how the timing of a question can affect the response:   A person with epilepsy may not be able to make a decision following a seizure.   Someone who is anxious may not be able to make a decision at that point.  

 A person may not be able to respond as quickly if they have just taken some medication that  causes fatigue.  

In each of these examples, it may appear as though the person cannot make a decision. But later in  the day, presented with the same decision, they may be able to at least be involved.  

The MCA recognises that capacity is decision-specific, so no one will be labelled as entirely lacking  capacity. The MCA also recognises that decisions can be about big life-changing events, such as  where to live, but equally about small events, such as what to wear on a cold day.  

To help you to understand the MCA, consider the following five points: 

Falmouth Golf Club Golf Club, Swanpool Road, Falomouth, TR11 5BQ  

1. Assume that people are able to make decisions, unless it is shown that they are not. If you have  concerns about a person’s level of understanding, you should check this with them, and if  applicable, with the people supporting them.  

2. Give people as much support as they need to make decisions. You may be involved in this – you  might need to think about the way you communicate or provide information, and you may be  asked your opinion.  

3. People have the right to make unwise decisions. The important thing is that they understand the  implications. If they understand the implications, consider how risks might be minimised.  

4. If someone is not able to make a decision, then the person helping them must only make  decisions in their “best interests”. This means that the decision must be what is best for the  person, not for anyone else. If someone was making a decision on your behalf, you would want it  to reflect the decision you would make if you were able to.  

5. Find the least restrictive way of doing what needs to be done.  

Remember  

 You should not discriminate or make assumptions about someone’s ability to make decisions, and  you should not pre-empt a “best-interests” decision merely on the basis of a person’s age,  appearance, condition, or behaviour.  

 When it comes to decision-making, you could be involved in a minor way, or asked to provide  more detail. The way you provide information might influence a person’s ultimate decision. A  person may be receiving support that is not in line with the MCA, so you must be prepared to  address this. 

Falmouth Golf Club Golf Club, Swanpool Road, Falomouth, TR11 5BQ  

Incident Report Form  

Recorder’s Name:  

Address: 

Post Code: Telephone No: 

Name of Identified Adult: 

Address: 

Post Code: Telephone No: 

Complainant’s Name: 

Address: 

Post Code: Telephone No: 

Details of the allegations: [include: date; time; location; and nature of the  incident.]  

Additional information: [include: witnesses; corroborative statements; etc.]

Have you discussed your concerns with the adult? What are their views?

Falmouth Golf Club Golf Club, Swanpool Road, Falomouth, TR11 5BQ  

England Golf Safeguarding department notified (01526 351824) Case Number (if allocated):  

Name of person spoken to:  

Date: Time:  

Action taken: 

Date: Time:  

Signature of Recorder:  

Signature of Complainant: 

Data protection: 

England Golf Safeguarding Department may use the information in this form  (together with other information they obtain as a result of any investigation) to  investigate the alleged incident and to take whatever action is deemed  appropriate, in accordance with their Safeguarding Adults Policy and Procedures. 

Strict confidentiality will be maintained and information will only be shared on a  “need to know” basis in the interests of safeguarding. This may involve disclosing  certain information to a number of organisations and individuals including  relevant clubs and County bodies, individuals that are the subject of an  investigation and/or Statutory agencies such as the Police and Adult Social Care.

Falmouth Golf Club Golf Club, Swanpool Road, Falomouth, TR11 5BQ  

Guidance on types of harm  

The Care Act 2014 recognises 10 categories of abuse that may be  experienced by adults.  

Self-neglect  

This covers a wide range of behaviour: neglecting to care for one’s personal  hygiene, health or surroundings and includes behaviour such as hoarding.  

Modern Slavery  

This encompasses slavery, human trafficking, forced labour and domestic  servitude.  

Domestic Abuse  

This includes psychological, physical, sexual, financial and emotional abuse  perpetrated by anyone within a person’s family. It also includes so called  'honour' based violence.  

Discriminatory  

Discrimination is abuse which centres on a difference or perceived difference  particularly with respect to race, gender or disability or any of the protected  characteristics of the Equality Act.  

Organisational  

This includes neglect and poor care practice within an institution or specific care  setting such as a hospital or care home, for example, or in relation to care  provided in one’s own home. This may range from one off incidents to on-going  ill-treatment. It can be through neglect or poor professional practice as a result  of the structure, policies, processes and practices within an organisation.  

Physical  

This includes hitting, slapping, pushing, kicking, misuse of medication, restraint  or inappropriate sanctions.  

Sexual  

This includes rape, indecent exposure, sexual harassment, inappropriate looking  or touching, sexual teasing or innuendo, sexual photography, subjection to  pornography or witnessing sexual acts, indecent exposure and sexual assault or  sexual acts to which the adult has not consented or was pressured into  consenting.  

Financial or material  

This includes theft, fraud, internet scamming, coercion in relation to an adult’s  financial affairs or arrangements, including in connection with wills, property,  inheritance or financial transactions, or the misuse or misappropriation of  property, possessions or benefits. 

Falmouth Golf Club Golf Club, Swanpool Road, Falomouth, TR11 5BQ  

Neglect/Acts of omission  

This includes ignoring medical or physical care needs, failing to provide access to  appropriate health social care or educational services, the withholding of the  necessities of life, such as medication, adequate nutrition and heating.  

Emotional or psychological  

This includes threats of harm or abandonment, deprivation of contact,  humiliation, blaming, controlling, intimidation, coercion, harassment, verbal  abuse, isolation or withdrawal from services or supportive  

Not included in the Care Act 2014 but also relevant to safeguarding  adults in sport and physical activity:  

Cyber Bullying  

Cyberbullying occurs when someone repeatedly makes fun of another person  online or repeatedly picks on another person through emails or text messages,  or uses online forums with the intention of harming, damaging, humiliating or  isolating another person. It can be used to carry out many different types of  bullying (such as racist bullying, homophobic bullying, or bullying related to  special educational needs and disabilities) but instead of the perpetrator carrying  out the bullying face-to-face, they use technology as a means to do it.  

Forced marriage  

This is a term used to describe a marriage in which one or both of the parties  are married without their consent or against their will. A forced marriage differs  from an arranged marriage, in which both parties consent to the assistance of a  third party in identifying a spouse. The Anti-social Behaviour, Crime and Policing  Act 2014 make it a criminal offence to force someone to marry.  

Mate Crime  

A ‘mate crime’ is when vulnerable people are befriended by members of the  community who go on to exploit and take advantage of them. It may not be an  illegal act but still has a negative effect on the individual. Mate Crime is carried  out by someone the adult knows and often happens in private. In recent years  there have been a number of Serious Case Reviews relating to people with a  learning disability who were murdered or seriously harmed by people who  purported to be their friend.  

Radicalisation  

The aim of radicalisation is to attract people to their reasoning, inspire new  recruits and embed their extreme views and persuade vulnerable individuals of  the legitimacy of their cause. This may be direct through a relationship, or  through social media.

Falmouth Golf Club Golf Club, Swanpool Road, Falomouth, TR11 5BQ  

Consent and Information Sharing  

Workers and volunteers within sports and physical activity organisations should always share  safeguarding concerns in line with their organisation’s policy, usually with their safeguarding lead or  welfare officer in the first instance, except in emergency situations. As long as it does not increase  the risk to the individual, the worker or volunteer should explain to them that it is their duty to  share their concern with their safeguarding lead or welfare officer.  

The safeguarding lead or welfare officer will then consider the situation and plan the actions that  need to be taken, in conjunction with the adult at risk and in line with the organisation’s policy and  procedures and local safeguarding adults board policy and procedures.  

To make an adult safeguarding referral you need to call the local safeguarding adults team. This may  be part of a MASH (Multi-Agency Safeguarding Hub). A conversation can be had with the  safeguarding adults team without disclosing the identity of the person in the first instance. If it is  thought that a referral needs to be made to the safeguarding adults team, consent should be sought  where possible from the adult at risk.  

Individuals may not give their consent to the sharing of safeguarding information with the  safeguarding adults team for a number of reasons. Reassurance, appropriate support and revisiting  the issues at another time may help to change their view on whether it is best to share information.  

If they still do not consent, then their wishes should usually be respected. However, there are  circumstances where information can be shared without consent such as when the adult does not  have the capacity to consent, it is in the public interest because it may affect other people or a  serious crime has been committed. This should always be discussed with your safeguarding lead and  the local authority safeguarding adults team.  

If someone does not want you to share information outside of the organisation or you do not have  consent to share the information, ask yourself the following questions:  

 Is the adult placing themselves at further risk of harm?  

 Is someone else likely to get hurt?  

 Has a criminal offence occurred? This includes: theft or burglary of items, physical abuse, sexual  abuse, forced to give extra money for lessons (financial abuse) or harassment.  

 Is there suspicion that a crime has occurred?  

If the answer to any of the questions above is ‘yes’ - then you can share without consent and need  to share the information.  

When sharing information there are seven Golden Rules that should always be followed.  1. Seek advice if in any doubt  

2. Be transparent - The Data Protection Act (DPA) is not a barrier to sharing information but  to ensure that personal information is shared appropriately; except in circumstances where  by doing so places the person at significant risk of harm. 

Falmouth Golf Club Golf Club, Swanpool Road, Falomouth, TR11 5BQ  

3. Consider the public interest - Base all decisions to share information on the safety and well being of that person or others that may be affected by their actions.  

4. Share with consent where appropriate - Where possible, respond to the wishes of those  who do not consent to share confidential information. You may still share information  without consent, if this is in the public interest.  

5. Keep a record – Record your decision and reasons to share or not share information.  

6. Accurate, necessary, proportionate, relevant and secure - Ensure all information shared is  accurate, up-to-date; necessary and share with only those who need to have it.  

7. Remember the purpose of the Data Protection Act (DPA) is to ensure personal information  is shared appropriately, except in circumstances where by doing so may place the person or  others at significant harm.  

Please contact the Falmouth Golf Club Welfare Officers below 

Welfare Officers  

The Welfare Officer(s) for Falmouth Golf Club is:  

Grant Nicholls  

Safeguarding@falmouthgolfclub.com 

Tel 07790 005807  

 The role of the Welfare Officer is to take the lead in the Club on welfare and protection issues  and ensure the appropriate action is taken when there is a potential /alleged abuse, bullying or  poor practice. It is not their role to investigate fully any allegations made. The Welfare Officer  will undertake Child Protection training provided by national golfing bodies and others. Child  protection concerns will be reported to the police/Social Services Department as appropriate.  

You may wish to contact England Golf Lead Safeguarding officer, on 01526 351824 or  safeguarding@englandgolf.org.  

If the England Golf Lead Safeguarding Officer is not available and a delay cannot be justified then seek  advice from the local County Council Safeguarding Adults Team or County Council Social Care Emergency Duty Team.

Falmouth Golf Club Golf Club, Swanpool Road, Falomouth, TR11 5BQ  

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